Waited 45 minutes in line to pick up the car at the Myrtle Beach Airport. The car smelled inside and wasn't cleaned very well. The air pressure sensor came on as soon as we left the parking lot. I returned the car to the Charleston SC Airport. I filled up the car with gas on the way to the airport which was less than 10 miles away. I took a picture of the fuel and odometer reading because I wasn't sure if they would be there to check it in. Their was someone there and when I got home I noticed a fuel charge of $15.10 on my bill. 7/8 full it said. I think he needs glasses or a lesson on how to read the gas gauge. We I called customer service they told me to fill it up less than 3 miles from the airport. I said when Budget provides a gas station less than 3 miles from every airport then I would be more than happy to fill it up. I had proof that my tank was full. Please check all receipts before dropping it off.
Great rental car experience with Budget on family vacation at Hilton Head SC. Flew into Charleston airport and Budget rental car desk was right next to baggage claim in Charleston. Keys to rental car were waiting for us thanks to Fastbreak membership and within 5 mns we were driving South headed to Hilton Head in which we made it no problem. Drop off process at different airport in Savannah, GA was smooth as can be also. Drove right into rental drop off zone right next to airport terminal. Car was cleared within minutes no issues and we walked into airport. Thanks Budget! P.S. may need to top off air in tires and check washer fluid as car gave low warning on both of these but we had no issues with it, I just put some air in tires to be safe.
This has been the most deplorable experience i have had the displeasure of being a part of. I Called a half hour before my reservation time to check to see if my reservation was ready to be picked up and they charged me a 50 dollar fee because they thoight i was modify the reservation. I had to speak to 3 different representatives to get that issue resolved. When i picked up the car i was given a compact when I paid for a midsize and had to speak to another 2 representatives before i got the correct car. Finally, when I get into the car it smells terribly of cigarette smoke and there are stains in the back seat that look as though someone had an intimate experience back there, but of couse this was the only mid size available. I HIGHLY suggests using a different rental company.
Wish I could rate zero stars, because I got zero car for my reservation. I had a flight that was late, which resulted in me arriving a few hours later than anticipated. My business associate didn't check his bag, and was able to go directly to the budget desk. The clerk claimed he only had one vehicle left and gave him a 12 person van even though he had reserved a midsize sedan. I arrived at the desk about five minutes later, and the hertz employee promptly informed me that the budget guy had gone home for the night. I called the local number, which routed me to their answering center, who informed me that I had to call the local number, resulting in a fun little useless loop. When I identified this to their reservations department the clerk told me to just keep trying the number, which I'm pretty sure is the definition of insanity. Thanks. I ended up getting a car from Enterprise. I just find it funny that the employee didn't honor the reservation, sold out, and closed shop. 10/10 wouldn't recommend. They never answered the local number the next day either.
The whole process was quick and smooth. There were no hiccups with picking up or dropping the car back off. All the staff we encountered were polite and helpful, and even suggested things around town we should check out. We had a great experience!
Budget Car Rental is a US Car Rental based in Charleston, South Carolina. Budget Car Rental is located at 5500 Intl Blvd,Terminal Bldg N, Charleston Int'L Airport, Charleston, SC 29418, USA.
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