The vets ask great questions to really get to know your pet and check in to make sure everything is okay. Also make sure to talk prices with you first before doing anything.
The 3 ladies at the front register actually did more for me and my dog than the pet hospital; they actually showed some compassion and tried to give me simple things to try at home. Many, many kudos to them!!
Don't be taken in by their "Wellness" Plan. 2 dogs and 1 day, all enrolled for years. Not anymore. Their staff changes daily, "Veterinarians" simply go on volume without any real care given. Can't talk to anyone or ever get a call back. Moving all of our pets to a local Veterinarian.
Worst bet ever! Used this Banfield for their affordable "puppy plan" when I got my puppy. When she was about 8 months old she was extremely sick so I brought her to Banfield, who kept her for an entire day for observation, charged me over $500 told me they didn't know what was wrong with her and said they needed another $2,000 for extensive testing. I couldn't afford that so I left crying, so scared of what might be wrong with my dog, thinking maybe she would die suffering because I couldn't afford her treatment. A friend suggested Oceanside vet on Folly Road - I took my dog there and was immediately told my dog was fine she just needed her anal glands expressed because they were blocked, & charged me less than $20 for the service. My dog has been a happy healthy pup ever since - I would NEVER go to banfield again! They're clearly a bunch of uneducated random employees who know nothing about animals.
The Vets & staff are so great with my one year old Pitbull Asa. I have been bringing her there since she was 10 weeks old. They go above and beyond to take care of her. My dog loves going to the vet!!!! They also offer wellness plans that makes Vet care affordable. Thank you to all the staff at Citadel Banfield!
Came in 10 minutes before they closed, hoping that someone could do some simple wound care for my dogs' scraped up paws, and they told me that the vet had already left for the day. In my many years of working in customer service, yes, it sucks when someone walks in right before close - but next time maybe try not to huddle in an area where customers can see you roll your eyes. It looked like they were "drawing straws" in the back to see who had to come out front and greet me If you require an appointment to be seen so late in the day, then someone should have told me that - NOPE! If the hours say you are open until 5pm, you should be taking business until then...plain and simple.
I'm not usually a person who posts reviews (I think I've done 4 in my life including this) but that was such a bad display of customer service that I had to say something, I hope this helps other ppl in the future. I will not be bringing my dog here ever again.
Banfield Pet Hospital is a US Veterinary Care based in Charleston, South Carolina. Banfield Pet Hospital is located at 2076 Sam Rittenberg Blvd, Charleston, SC 29407, USA.
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