It's time to contact the BBB and small claims court! This is unacceptable.
I am from out of town and had to make a quick decision to leave my vehicle overnight, on a Sunday (which Holt Trans. is closed). I called as soon as they opened the next day and was immediately greeted by Frankie, who was eager to help. He was able to squeeze me in his already busy Monday morning. By lunch time he called with me diagnostic results. He not only informed me of what was going on in a way that I could understand (as I am no mechanic), but also gave me the specific codes that appeared on the diagnostic results. He then encouraged me contact the dealership to see if these particular issues were covered under my warranty. I thought this was such a nice gesture, that he did not have to do.
All that being said, Frankie also let me know that if the dealership ran their diagnostic test and found results that are not covered under my warranty, to call him back, and that he would be happy to perform the services we originally talked about, pay for my towing BACK to Holt Trans. and include the fee that I had already paid in the service that he would perform.
IF THAT ISN'T GOOD SERVICE, I DON'T KNOW WHAT IS!
As I was waiting to hear back from the dealership, Frankie continued to research and run reports regarding the issues. Turns out...it was my clutch, which is supposedly covered under my warranty (but I won't know until the dealership runs THEIR diagnostic test...boooo).
My boyfriend had his transmission rebuilt over a month ago. He's about to go back for the third time to get it fixed because every time something else is wrong with the transmission since it was "fixed." I'm not sure how this place has such high ratings. It must be padded with friends and family because he's had horrible service from Holt. They have offered no concessions for his loss of time and use of his vehicle.
The first time he had to take it back they said they would drop him off to work if he dropped his truck off at their Rivers Avenue shop and they didn't follow through with their word. He ended up walking to work! The second time he took it back, the truck was leaking transmission fluid. This time, number three, the truck isn't shifting right again.
Had two cars repaired here. Excellent work, timely completion, and at a reasonable price.
Brought my truck in for repairs at 11:00am on a Monday, got it diagnosed, fixed and drove out at 5:00pm. It was a very easy and pleasant experience to deal with Holt. Thanks guys!!!
Untrustworthy. They did one task and got it right (which was swapping out my transmission and radiator) but seemed to have screwed everything else up. The job was slack..bolts were missing, blowin air bag suspensions and my rear main seal was leaking oil. All of which WAS not wrong with the car when I brought it to them. When I confronted them about the damage they all blamed each other. I dont recommend. In fact they only have 2 stars cause it's still running. Beware.
Holt Transmission Service Plus Auto Repairs Of Charleston is a US Car Repair based in Charleston, South Carolina. Holt Transmission Service Plus Auto Repairs Of Charleston is located at 1746 Sam Rittenberg Blvd, Charleston, SC 29407, USA.
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