I was worried about the hassle of buying a bed after I moved to Charleston and I can say that it was a breeze. Mattress Firm made it easy, convenient and fast. I would recommend them to anyone. No pressure, no hassle, fast delivery. 100% Satisfied and sleeping like a baby!
Mark was so helpful! I went to another Mattress firm and got horrible service. My girlfriend insisted I give this store a shot. So glad I did. Mark was fantastic and so polite. He knew a lot of things. My girlfriend had her heart set on a specific bed Mark showed it to us and suggested we look at some other beds just to insure we were getting the best bed for us. So glad he did. We got a great bed, pillows, and a mattress protector! How have I lived my whole life without a mattress protector! haha Mark was so friendly and polite and even funny! I'd highly recommend this store!!!!
We got 3 beds yesturday and my kids had a wonderful nights sleep! They fell asleep right away and even slept longer in the morning!!! I am so thankful I talked to Sarah before I went somewhere else!!! The service and the product is amazing! We are hoping to get a bed for ourselves soon and we are certain to go to Sarah at Mattress Firm! Thank you soOo much!
Mattress Firm is a bad company to do business with. I purchased a very expensive, Tempur-pedic mattress from them. The day after, I experienced back pains from sleeping on the new mattress. Salesmen told me you need to break in the mattress and give it another month. So I did. After about 45 days I tired returning the mattress because I was still disappointed. The salesmen kind of gave me a hard time when I tired to exchanging the mattress and buying a used one on the sales floor. The mattress I had was $3700 and I wanted to exchange it for a $300 used one since I couldn't decide on something else. He first lied to me and said I couldn't exchange it for that and that I needed to buy the full retain value new model of the used one. I then asked him to refund me for the expensive one and I'll just buy the used one separately, after that he proceeded to process the lateral exchange. Then, when they came to pickup the mattress from my house they inspected it with a magnifying glass (not literally) and refused to return it because some very small and very faint stain. But to me it is not a stain, it looks like someone's dirty knee brushed up against the mattress. Someone like a deliver person. May I mention that they were in the bedroom alone for about 15 minutes before calling me in to tell me there was a stain and they refuse to return it. I assure you that that so called stain was not from me. Since the second that mattress entered my home, the mattress was covered with a protector. The warehouse manager absolutely refused to help me and refused to refund my money. I have since had to call the credit card company, Wells Fargo, that the mattress was purchased on and file a formal complaint against Mattress Firm. Wells Fargo is in the process of disputing the charge as we speak.
I came in just browsing for a mattress for my new apartment. The gentlemen Steven D. helped me out to find the right mattress for me. He went above and beyond to make sure the mattress fit my budget and my comfort level. He was very kind, knowledgeable, and helpful. I had no intensions on buying a mattress that night and, what do you know? I ended up buying two! Love the products and the customer service! Thank you Steven!!
Mattress Firm West Ashley is a US Lodging based in Charleston, South Carolina. Mattress Firm West Ashley is located at 946 Orleans Rd Unit K, Charleston, SC 29407, USA.
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