Disappointed. I have been a dedicated customer for years, spending over $6,500 annually with this company. A very expensive garment was ruined when I sent it to them for cleaning. I was treated with disrespect and rudeness by Courtney (the owner) when I expressed my concerns. It took the company months to respond to my complaint. I had to file an additional complaint with the Better Business Bureau. I will no longer be using their services based on how this situation was handled, not on the ruined garment. I fully understand these things happen. The company can only control how they handle their customer service and I am beyond disappointed in how I was treated as a customer. Further, I will encourage others to take their business elsewhere. I have never been treated so poorly by a company I have used and promoted for years.
Extremely poor service!! Like others above I have been going to Low Country Laundry & Dry Cleaners at their downtown location for years and didn’t have any issues. Once they added a location to Mt. Pleasant I took some items there hoping to get the same great service and shortly thereafter realized that was not going to be the case. When we picked up our items one pair of pants had a massive stain and they all had a horrible smell to them which come to find out was from a broken machine. I took the items back to the store to address the situation and was told I would receive a call from a manager, well that never happened and my clothes are ruined. I reached out several days later and was told by the manager she would get with the owner and let me know something. Well after several more weeks of me reaching out to them I have still not head anything from the owner nor has the situation been resolved. The management and owners don’t seem to care about customer service, I would recommend not using this company and taking your business elsewhere.
They missed a delivery date and I called to find out why. They were very professional and assured me I would have my delivery by the next morning. They delivered as promised.
Great recovery and a very professional job by all the staff.
I have had the runaround from Mandi the manager and Courtney the owner. You have a choice-Make a smart one!!!
Also I gave them another bag of clothing at the time of that delivery and they went out of their way to get it back to me the same day.
Not impressed. First, they did not pick up when they said they would. Second, I had them launder 3 new shirts and one came back with 2 stains. Third, they still have wrinkles.
Do not use this laundry service. They ruined my husbands pants in June 2017 and have said they would pay, however, even after contacting the BBB they still have not paid for their mistake. And they actually questioned me going to the BBB-said-"The BBB can't help you..."
I am new to their area and have been looking for a good dry cleaning service. I dropped off all my clothes with Low Country a few days ago.
Low Country Laundry Dry Cleaners is a US Laundry based in Charleston, South Carolina. Low Country Laundry Dry Cleaners is located at 107 Rutledge Ave, Charleston, SC 29401, USA.
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