Couldn't get any help in the carpet and tile area. A guy tried to find someone to help us but after 15 minutes of waiting, we're left. My husband likes Home Depot but I won't go back. Lowe's is right across the street and they are always so helpful. I chose Lowe's.
Good Home Depot in terms of people. All employees glad to help. Does not carry hurricane bolts for some reason here in hurricane country.
If you could do 0 stars I would pick that. Home Depot online is by far the worst online shopping experience I've ever had. Ordered over 2000 worth of product to renovate my back yard, and once i pay off my credit card i will never deal with Home Depot again. First, lost a package in my order. Told me it would take 8 days to do an investigation and get a new item sent out. After 10 days of not hearing anything, i called only to find out that they refunded my card instead of sending out the new item, did not let me know the package would never be coming and was forced to reorder. Then, one of my patio chairs was delivered, and was missing a cushion. Another hour long conversation, multiple calls, and they finally sent out the cushion I was missing (we'll see how long that actually takes to get here). While on the phone for the cushion, i talked to the representative about ordering slip covers for the cushions while i had her on the phone, she read my order back to me, 3 sets of oatmeal colored cushions and asked if she had permission to order, I said yes. Get off the phone only to get a confirmation email for my order, SKY BLUE SLIP COVERS?! Are you kidding me?! Had to call back again right away, they had to cancel that order, and reorder the correct color (another hour long conversation). Which brings me to today. Still waiting on a 5 piece patio furniture set i ordered 3 weeks ago. Called a couple days ago to find out whats up, only to find out they gave me the tracking number for the company that didn't even have the set, and gave me the correct one. Called the company that supposedly was going to deliver it, only to find out that a couple weeks ago they received the wrong package, something that weighed 3 times what mine should have, and that my patio furniture set was missing. Once again had to call Home Depot and sit on the phone for 2 hours while they figured it out. Again, had to cancel my order, and reorder the patio set that I've already waited 3 weeks for. The guy tells me he's giving me 100 off the set, get an email, only gave me 60 off! Not only that but the guy said he'd transfer me to the credit card company to get the 18 month 0 interest, instead sent me to a survey and hung up. It has been the worst service I've ever experienced in my life and I'll never shop there again. Oh and to add on, today I found out the ignition source on my propane fire pit doesn't work, instead of sending one out, they expect me to take the whole fire pit apart, and travel 2 hours away to where I purchased it to get a new one. The incompetence at this place is overwhelming.
I ordered 200 pounds of soil online and they had it ready for me to pick up within the hour. No problems, picked up almost as soon as I entered the store. It was hassle free and I'll order from them again. The site shows how much of each product is available in store, so I know if they have it in stock or not. Customer service was friendly and efficient.
I love the Home Depot there is always someone to help me and no matter what everything goes on sale at least once a year so I can get what I want!!!
The Home Depot is a US Hardware Store based in Charleston, South Carolina. The Home Depot is located at 2008 Magwood Dr, Charleston, SC 29414, USA.
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