A young lady answered my phone call today, and listened patiently as I told her my wife might have left her cell phone back in the office furniture department earlier. I expected her to tell me, simply, that no one had turned a lost phone in. Instead, she put me on hold for five minutes while she walked through the furniture department looking for it. When she returned to my call, she apologized for the time it had taken, and asked for my phone number just in case the phone showed up later.
Most, however, love their families and, though they might not reflect admirable people SKILLS, they hope to feed their families with the money they make being judged by critical customers.
Typically, clerks at Staples are no less friendly than the clerks at Best Buy, Office Depot, Walmart, Big Lots, or even the local country club pro shop. Some smile, some don't. Some go the extra mile, some won't unless they are forced. Some love their job, some would rather not be doing anything but watching television at home.
Great staff customer service on phone and even better follow-up in store to get the new modem!
I love their clearance items, coupon deals, unique items, sales and great deals on pens at the register. I can get purple pens, without paying for a whole multi-pack, and other colors I don't want. Be sure to check prices when they ring up your items though. Sometimes sales marked throughout the store don't make it into their computer. They honor the sale if you point it out or come back, but it's much easier to look than it is to make a 2nd trip. Awesome convenient location as well. Helpful staff.
Lady at business print area would not make eye contact and said she couldn't print a single page document and envelope because they have a three day backup. Self service printing is unable to print to envelopes.
Even helped me get the lowest price !
I print using the online service frequently and always have horrible customer service when I'm picking up in this store. There is usually only one person in the print shop and if they are helping another customer you can forget getting helped in a timely manner. Customers are never even acknowledged. This is definitely not the place to print to if you want to get in and get out.
Staples is a US Electronics Store based in Charleston, South Carolina. Staples is located at 78 Folly Road, Space B 9, Charleston, SC 29407, USA.
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