I am not in the habit of writing reviews but exceptional service needs to be recognized. I live about 3 miles away & decided to ride my bike to their shop in order to have my kickstand fixed. It required an Allen wrench which I did not have the proper size for. On the way there I developed a flat tire. Upon entering the store, Kyle C. immediately assisted me and took the bike to their repair area. He determined that the tire tube would not hold air and explained fully the fix and cost. Another employee came over to change the tube while Kyle tightened the kickstand, a definite team effort. While the tube (a big split in the seam) was being replaced, Kyle detailed their group ride program. We also discussed bicycle safety and he showed me a great assortment of lightweight, colorful, and well made helmets. As I walked around one could not help notice how well the store was stocked for any bicycle related issue. The total repair time was about 20 minutes on a SUNDAY afternoon! This was my first visit to the TREK store but based on the courteous & professional service I received, definitely not my last. Thanks for your great help.
This bicycle store is amazing. Dan, in particular, is very knowledgeable. He helped me and my wife to choose and fit bicycles to fit our needs. If you're looking for a modern store with great selection and professional staff in the Charleston area, look no more.
Had an amazing experience at this store. Oz helped me to select a wonderful new bike (Roscoe, which is totally amazing and highly recommended if you want to have some real fun out on the trail). Oz was very helpful and attentive. Very knowledgeable too. Both Oz and Dan stayed after hours to convert tires to tubeless. Couldn't have asked for a better experience. This is my new favorite shop and hands down the best bike shop I have been in in the Charleston area.
Just had the team rebuild my 2011 Trek Rumblefish 29r full suspension. I am ecstatic over the results, it is better than a new bike. Front and rear shocks rebuilt, all frame bearings replaced, converted from 3x10 to 1x11 crank and cassette gear sets, new improved brakes. Handling is the best its ever been and I love the 1x shifting.
This is a Great shop! I was on a trip to SC in the summer and broke a crank arm. Even though they didn't have a replacement in stock, they saved my vacation by helping me get in touch with a local rider who had the part! I ended up buying a new kit too since their selection of clothing was really great.
Trek Bicycle Store Of Charleston is a US Bicycle Store based in Charleston, South Carolina. Trek Bicycle Store Of Charleston is located at 2408 Ashley River Rd, Charleston, SC 29414, USA.
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