I have chosen to remove my initial review of this company. I have decided to give the manager and his staff an opportunity to rectify the situation. I will update my review when my business with this company has concluded. I am currently unsatisfied, but I hope all involved, myself included, are able to resolve these issues. All I will say for now is that I am hoping for action and compromise, instead of excuses.
Took my grandson bike twice. First time 50.00 to put together okay. The kid fell a lot so he broke the brake housing. I was quoted a price because I asked for one to ensure I had enough to pay for it when I came back. Well I was expecting to pay 15 to 20 dollars according to the quote. One guy the owner said that was only an estimate and went ballistic. He even called my bike trash and said I don't have to pay he can sell it for scrap. Very nasty and rude I just let it go because I am a Christian and I know that God is a just God. He also said he have a short fuse and wasn't going to discuss it anymore. I am older and wiser he needs to know your customers are your business. You catch more flies with honey than vinegar. I was anticipating buying two bikes from them you lost 500 dollars for a mere 15 to 20 was it worth it. May God bless you and change you.
Every time I have been to this shop over the years they are available to help me and they always have. And they genuinely care about you. I suffered a bike accident and took my bike in a couple weeks later to have it fixed. I felt funny on it later that day on my commute to work. I called them and they actually came out to make sure me and the bike were ok. Bike was fine. Turned out i was just still dealing with a slight concussion. Very knowledge and caring people. Great place!
I bought a bike through Jeff at the shop them several months ago and have worked with him on adding accessories. Throughout the entire process he was good about finding me what I needed and making sure I didn't go overboard on items that I would never truly use. Made it feel like I was getting an education along with a good deal. Grateful to have some guidance as I am starting out in the hobby.
I had a serious problem trying to remove a broken pedal from an exercise bike. I brought the pedal still attached to its arm into the shop on a busy Saturday afternoon. I was almost immediately greeted and asked about my problem. The gentleman knew immediately what the problem was, educated me as to what I was doing wrong, and immediately loosened the pedal from its arm and did not charge me for his services. Excellent customer service! I will certainly return to this store.
Charleston Bicycle Company is a US Bicycle Store based in Charleston, South Carolina. Charleston Bicycle Company is located at 1319 Savannah Hwy, Charleston, SC 29407, USA.
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