Kacie and Stanley are the best!! Love them
We have used Frehse Insurance for all of our insurance needs for more than a decade. There awesome on the phone and very service oriented. Highly recommend.
Insured for 20 plus years, never filed a claim; decided to file a claim for major repair after a major storm. Due to high deductible, I had to save up to cover the cost ( you are allowed 2 years from the date of the claim) this Agency called an adjuster to my home and made a report that I neglected my home. Even though, they were aware that I was saving for the extra money needed to repair the home. I thought that was in poor taste, I used them for over 20 years and they could not wait until I saved enough money to cover the repairs. The 2 year time period was not up, I had 6 months left. I went to the office and was looked in the eye and was assured that that was just procedure and not to worry. Guess what, I received a cancellation in the mail the next week! Called and got more lies and tall tales. Use them if you never intend to file a claim! I was warned not to file a claim with StateFarm; because once you do; they will cancel you. ITS TRUE. THEY NEVER TRIED TO HELP ME; SUGGESTED I CALL HIS BUDDY FOR A LOAN AT THE BANK. STAY FAR AWAY. THEY DO NOT CARE ABOUT YOU IF YOU NEED THEM.
They go above and beyond for their clients. Thank you!
I've been with Sate Farm for almost two years. I eventually switched to this office because my mother and grandmother told me how wonderful a particular employee was. I have to say that I'm highly disappointed with this is insurnace company and this specific office. I've called to receive new insurance cards because I threw mine away while moving. The office told me they would... two weeks later they never did. I called again and finally had them sent after having to hear an excuse why after I called and a customer service representative called too. Now my insurance has jumped from $197 to $284. I finally had it lowered before this jump because we barely use our vehicles. Two are full coverage and one is liability plus we have no tickets or accidents. I called "Stanley" to have him look at it and explain to me why. He never returned my call & I had to call him again. He didn't apologize but told me he would have someone else look at it. Which why couldn't he??? I specifically called for him to look at it. A woman called and said they could lower it if I turn the tags in on the truck or change the liability....I'm so disgusted. They have raised my mother's insurance to a astronomical amount and mine is ridiculous now too. I'll be looking for another insurance company & I regret switching to State Farm. I don't recommend State Farm or this office at all especially Stanley!!!!
Bill Frehse State Farm Insurance Agent is a US Insurance Agency based in Charleston, South Carolina. Bill Frehse State Farm Insurance Agent is located at 515 Folly Rd, Charleston, SC 29412, USA.
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