Low rating because we never got to try them. We called ahead twice to try and see if they had lanes available. No answer and we were stuck jumping through various automated messaging hoops. The messaging machine said you couldn’t reserve lanes after 7 because it was open bowling. We went ahead and went, expecting open bowling like the machine said and guess what? No lanes available because it’s league night. If only we had called ahead! Oh wait...
I arrived at the Alley this morning at 11am when advertised opening was scheduled. I was greeted by a sign that read there would be a delay in opening until 12 due to the weather. While standing in the lobby trying to make alternate plans with the rest of my group I had contact with about 4 Alley employees all who informed me they were not open til 12. I returned at 11:55 with my two year old and a friend who had 3 children with her. We were then informed that all lanes were booked until 4:30 (This could have been disclosed when I was standing in the lobby an hour earlier). We asked if there was a way we could wait if there was a cancelation and were told no all reservations were confirmed. At 12:15 only one lane was in use. At 12:30 three lanes were in use. The young children would have been done bowling if we had been permitted to start at 12 and leave when the reserved parties arrived. The children played arcade games and finally around 12:30 we sat to eat. It took over an hour for our food to arrive (including appetizers). It was overall a very disappointing experience that lacked any kind of customer service
I have gone on Tuesday's at 9:00 p.m. for the $2 per game bowling with no problems. I am usually in and out in 30 minutes. Tonight I got there a few minutes after 9:00pm and was told its an hour and half wait. The funny thing is half the lanes were open. The food has been mediocre my past few trips also. The service is a little conceited as well. The staff is too busy having social hour rather than actually serving. The bartender Rose did not know how to make a whiskey fizz either. I want to like this place more but its always lacking. Luckily they have 2 good pinball machines right now.
Lots of room. Great video games. The food was really good for bar food. The bowling alley was somewhat small but it has really fun atmosphere.
Not your average bowling alley. Great place, great crew, and great food. Never know you you might run into there either.
The Alley is a US Bowling Alley based in Charleston, South Carolina. The Alley is located at 131 Columbus St, Charleston, SC 29403, USA.
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